Shipping and delivery
Production timing, freight, installation, international delivery, and delays.
Effective September 15, 2026 · Last updated September 15, 2026
Production timing
Ready-stock sculptures are prepared after payment and logistics confirmation. Jewelry is made to order; where the artist lists a processing time it is three to four weeks. Custom work, and any piece without a listed time, receives a written production estimate before acceptance. Processing time excludes transit.
Shipping and installation
Jewelry and other parcel-scale catalog pieces collect a ship-to address at Stripe Checkout. Labels are purchased after production; a tracking email follows when the parcel ships. Insured art transport, crating, white-glove freight, installation, and related charges for larger work depend on the piece and destination and will be disclosed before acceptance. Large sculptures may require a separate logistics quote.
Estimates and delays
We provide a shipment or delivery estimate before accepting payment. If we cannot ship within the promised period, we will notify you, provide a revised date, and offer cancellation and refund rights required by law. If we cannot fulfill an order, we will cancel it and refund the unshipped merchandise and associated delivery charges.
Inspection and damage
Inspect the package and artwork promptly. Note visible freight damage before signing when possible, retain packaging, photograph the package and piece, and contact studio@theallsphyr.com within 48 hours. Prompt notice helps with carrier claims and does not reduce non-waivable rights.
Access and international orders
Customers must provide an accurate address and disclose stairs, elevators, loading restrictions, and installation conditions. International recipients are responsible for destination duties, taxes, brokerage, permits, and import requirements unless a written quote says otherwise.