Returns and refunds
Eligibility, cancellations, damage claims, and remedies by order type.
Effective September 15, 2026 · Last updated September 15, 2026
Made-to-order and custom work
Jewelry, personalized work, commissioned work, and sculptures produced on demand are final sale once production begins, except when damaged, defective, materially different from accepted specifications, or applicable law provides otherwise.
Ready-stock sculpture
Request authorization within 14 days after delivery. Eligible work must be unused, uninstalled, unaltered, and in its original protective packaging. Unless damaged, defective, or incorrect, the customer pays insured return shipping and nonrefundable original freight, crating, or installation charges.
Cancellations and delays
Contact us immediately before production begins to ask whether cancellation is possible. Once production begins, prepaid custom work ordinarily cannot be cancelled. If shipment is delayed, the Shipping and delivery policy applies.
Damage, defects, and refunds
Send the order number, description, and clear photographs to studio@theallsphyr.com and keep all packaging. Depending on the circumstances, we may arrange repair, replacement, return, or refund. Approved refunds use the original payment method; required refunds for unshipped orders will not be replaced with store credit without agreement.