How long does a piece take to make?
Jewelry is made to order, usually three to five weeks after payment clears, and transit is additional. Every sculpture is made to order too, and is not shipped until the studio finishes it; its schedule is confirmed in writing. Every product page states the lead time for that piece.
Shipping and delivery →What does shipping cost?
Insured shipping is $18 in the United States and $45 international, added at checkout. Stripe Checkout collects a ship-to address in 20 countries: United States, Canada, United Kingdom, Australia, New Zealand, Ireland, Germany, France, Netherlands, Belgium, Austria, Switzerland, Italy, Spain, Portugal, Sweden, Norway, Denmark, Finland and Japan. An address anywhere else, and anything too large to travel as a parcel, is quoted in writing before payment.
Shipping and delivery →Is sales tax included in the price?
Listed prices exclude sales tax. Sales tax, where applicable, is calculated at checkout. Where work is quoted in writing, any applicable tax is stated in the quote. Duties and import taxes outside the United States are the recipient’s unless a written quote says otherwise.
Terms of use and sale →Does a pendant come with a chain?
Where the artist’s catalog records a chain or necklace, the sizing table above says so and gives its length. Where it does not, the chain and its length are confirmed in writing before production, so nothing is assumed either way.
Can I wear a pendant in the shower, the pool or the sea?
Better not. Chlorine and salt water, like perfume and skin chemistry, speed the darkening of copper; sterling silver tarnishes, most visibly between the rings; plating wears where it rubs; and cleaning products can loosen a stone’s setting. Take the piece off before swimming or bathing, put it on after scent and lotion, and store it dry. The care notes above say how each material is brought back.
Care notes →Can I order solid gold or platinum?
Solid 14k, 18k and platinum stay on each design with an indicative figure, and they are not available yet. Ask the studio; it confirms specification, price, timing and shipping in writing before that metal can be ordered. A metal with a confirmed price, including the white-gold tanzanite GemSphyr, can be paid for on the page.
Send an inquiry →Can a piece be made in another size, metal or stone?
A variation in scale, material, finish or stone is a custom order. Scope, price, production estimate and delivery are agreed in writing first, and custom catalog work requires payment in full before production begins.
Custom order policy →Can I return a piece?
Made-to-order jewelry, personalized work and sculpture produced on demand are final sale once production begins, except where the piece is damaged, defective, materially different from what was accepted, or where the law provides otherwise. A ready-stock sculpture can be authorized for return within 14 days of delivery, unused and in its original packaging.
Returns and refunds →How is a piece packed, and can it be sent as a gift?
Every piece is packed for transport and a tracking email follows when the parcel ships. The studio has not published gift wrapping or a gift note as a service; if you want one, say so in an inquiry before paying and the studio will answer in writing.
Send an inquiry →Can I rent a piece for an event?
Yes, through the artist practice. Rentals are quoted as a complete window — transport, load-in, the event, strike and return — and need a signed rental agreement and confirmed insurance.
Rentals →How do I reach the studio?
Write to studio@theallsphyr.com. The studio replies by email, usually within two business days.
Send an inquiry →